Refund policy

At My Tallow House, every product is crafted in small batches with love and intention, using carefully sourced ingredients. We care deeply about the condition in which your order arrives and the experience you have with us.

Because skincare is a personal-use product, returned items cannot be restocked, or resold. Therefore, we do not accept returns once an order has left our facility.

This policy protects the quality, safety, and purity of every product and ensures that each customer receives the same uncompromised standard.

Damaged or Incorrect Orders

It matters to us that you receive what you ordered in the condition you expect.

If your order is damaged in transit or you receive the wrong item, please email info@mytallowhouse.com within 7 days of delivery.

To process a refund or replacement request, you must include clear photos of the product, the packaging, and the shipping label.

Once verified, we will make it right.

Natural Product Notice

Our products are made with grass-fed tallow. Tallow is a natural fat and is sensitive to temperature changes.

We take precautions to protect your order; however, once a package leaves our facility, we cannot control shipping temperatures or the climate where each customer is located.

Softening or melting may occur during transit, particularly in warmer months. This does not affect the safety, integrity, or effectiveness of the product, and it is still safe, effective, and fully usable. Texture may change, but quality does not.

By purchasing from us, you acknowledge that natural products respond to their environment.

If you have any questions, please reach out to info@mytallowhouse.com. We are happy to discuss any concerns you may have.

My Tallow House, LLC
Clean skincare, Simple ingredients.
Rooted in faith. Made with love.

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The entire facial routine is fantastic! The facial bar, polish and mist makes my skin feel super soft and clean without feeling dry and stripped. The whipped lotion feels absolutely AMAZING on my face. The texture is light, creamy, and incredibly smooth, making it feel luxurious every time I use it. It leaves my skin feeling soft, refreshed, and deeply hydrated without feeling greasy or heavy. It gives my skin a healthy glow. Definitely one of the best skincare products I’ve tried

I have absolutely loved these products. The face tallow feels so nourishing and calming on my skin without feeling heavy, and the oat and honey bar is incredible. My skin feels softer, healthier, and less irritated after using them consistently. You can truly tell these products are made with care and intention. I’m so excited to watch this business grow because the quality is genuinely amazing.

I have tried the rosewater and clarifying facial bars and they are both some of the best cleansers I have used. Being acne prone I was worried to try them but I didn't break out from either bar and it removed all the oils/dirt/sunscreen off my face without leaving my skin feeling stripped. It's a great feeling knowing your using a clean face wash that doesn't have any junk or additives!

I have been using the Oat & Honey bar soap and it's amazing! I've never felt so clean! It's also helped with my psoriasis...bonus! I also use the luxurious whipped tallow as my moisturizer all over and my skin has never felt so smooth! And the minty lip balm is the final piece to my new routine! It lasts longer than petroleum based products lip balm and my lips look great!

The mocha creme body bar has just the right amount of exfoliant and smells amazing!

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Refund policy

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